Returns & Refunds

We hope you love your Birth Sling, but we understand that sometimes you may need to return an item.

Changed your mind?

If you've purchased online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

Please contact us within those 14 days to let us know you'd like to cancel.

You then have a further 14 days to return your item.

You're welcome to inspect the product as you would in a shop. Please handle it carefully and return it with its accessories and original packaging where possible.

If an item has been handled beyond what is necessary to inspect it, and its value has been reduced as a result, we may make a reasonable deduction from your refund in accordance with consumer law.

Return postage

For change-of-mind returns, customers are responsible for the cost of returning the item.

We recommend using a tracked postal service.

Refunds

Refunds will be issued to your original payment method within 14 days of receiving the returned item, or receiving satisfactory evidence that it has been sent back, whichever is earlier.

We'll also refund the original standard delivery charge where required by law. Any additional amount paid for an enhanced delivery service is not refundable.

Faulty, damaged or incorrect products

If your Birth Sling arrives faulty, damaged, incorrect or not as described, please contact us.

We'll arrange an appropriate remedy in accordance with your statutory consumer rights, including return postage where applicable.

Pre-loved Birth Slings

Our pre-loved Birth Slings have been previously owned and used. While we check for visible signs of wear or damage, we cannot verify their complete history, including how they have previously been used, stored or maintained.

Customers should be aware of these limitations when choosing to purchase a pre-loved sling.

All purchasers must read and follow the manufacturer's safety instructions, inspect their sling before each use and ensure it is used and secured appropriately.

Pre-loved Birth Slings are sold without any additional warranty from The Nostalgic Doula. Nothing in this policy excludes or limits your statutory consumer rights or any liability that cannot legally be excluded.

How to Request a Return

To arrange a return, please contact us through The Nostalgic Doula website, providing your name, order number and details of the item you wish to return.

We'll confirm the return instructions and provide the appropriate returns address.

Please do not send items back without contacting us first, so we can ensure your return is processed correctly.

For change-of-mind returns, customers are responsible for return postage costs. We recommend using a tracked postal service.

If an item is faulty, damaged or incorrect, we'll arrange an appropriate remedy, including return postage where required by law.

Nothing in this policy affects your statutory consumer rights.